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Conditions of Use Conditions of Use
The Hebsacker Verlag leads all orders through on the basis of the following terms and conditions (GTC). Applied are the condition at the time of the order made available on the website of the Hebsacker Verlag. Provisions of these conditions shall not be recognized unless confirmed in writing by the Hebsacker Verlag.

§ 1 Conclusion of a Contract

(1) The contract is concluded between the customer and the Hebsacker Verlag.
(2) Information about products and prices during the ordering process are non-binding. The confirmation of receipt of your order along with the acceptance of the order is send immediately after conclusion of your order through an automated e-mail. With this e-mail confirmation, the purchase contract has been concluded.
(3) The contract text is stored by us and the order information is sent to the customer along with a link to our terms and conditions via e-mail. The terms and conditions can be viewed at any time A customer can view his past orders in the customer-service-centre in his account.
(4) In writing, printing or calculation errors on the website, the Hebsacker Verlag is entitled to rescind the purchase contract.

§ 2 Delivery

(1) Delivery is subject to availability of goods. If the product ordered is not available, the order will be scheduled. The customer will be informed immediately about the non-availability of an item . If the customer requires no reservation, in case of non-availability, any payments already made will be refunded immediately.
(2) Delivery is via DPD, on explicit customerwish by DHL, pure book-orders weighing less than 1 kg will be shipped via the German Post AG by book-shipment. Shipments under 1 kg can optionally be sent via the German Post AG by letter. All DPD shipments are insured up to a value of 520.00 EUR, all DHL shipments are insured up to a value of 500.00 EUR. The risk of delivery bears the Hebsacker Verlag.
(3) We ship to the countries of the European Union (EU) and to Switzerland. Delivery to other countries can be done after a personal request. For delivery within the EU fall no additional customs fees or taxes are incured upon delivery. For a delivery to Switzerland fall in the appointment of board games (heading 9504) no customs fees on imports, however, a VAT at the current applicable rate in Switzerland is due. On Request custumers from Switzerland can receive a net invoice to avoid paying double VAT.
(4) Information on the delivery time will be non-binding, unless the delivery date has not been agreed upon in writing.
(5) The shipping cost for book- and material handling at home and abroad is paid by the customer. For this lump-sums are fixed, which are reported in the order. For shipments abroad, the customer pays principle, all bank charges and any applicable taxes and customs costs. For orders exceeding the permissible maximum weight for a shipping zone (30 or 20 kg), the delivery is split into several packages. Thus the corresponding additional shipping costs will be shown during the ordering process.
(6) The letter of confirmation and the shipment received must be checked for obvious errors or defects. The customer is obliged to inform such errors or defects immediately. If due to obvious errors or defects the rescission is required, the product must not be used. Otherwise, the resulting loss in value is deducted.

§ 3 Right of Return

(1) Customers have a two-week unconditional right of return according to the following instruction:
Instructions to Return

Right of Return

You can return the goods by returning the goods within 14 days without giving reasons. The time limit begins after receipt of this instruction in text form (eg letter, fax, e-mail), but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law (EGBGB). Only if not shipped by parcel (eg bulky goods) you may declare the return by return request in writing. To start the revocation period it is sufficient to send the goods or the withdrawal request in time. In any case, the return is at our cost and risk. The return or the return request must be sent to :
Steffi Hebsacker & Tobias Berben GbR Benkeloher Str. 12
27383 Scheeßel - Ostervesede
fax 0049-(0)4263-6756845
When a return-request is made the goods will be picked up at your house.

Consequences of Return

In the case of an effective return the mutually received benefits are to be returned and, if necessary pulled-use should be returned. In case of deterioration of the product and use (eg benefits), some of which can not be returned or only partially, or only in deteriorated condition, you have to pay us compensation. For the deterioration and derived benefits, you must pay compensation only if the uses or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. With "testing the properties and functioning" is meant testing and trying out the goods, as it is possible and customary in store. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the payment for us to receive.
(2) The right of return is not for the delivery of goods that are produced according to customer specifications or clearly tailored to personal needs or for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you (eg Software CDs where the cellophane wrapper was opened).
(3) Damage and contamination must be avoided. The goods must be returned when possible in original packaging with all accessories and with all packaging components to us. Here, a protective outer packaging must be used. If the original packaging is not at hand, a correspondingly suitable packaging for adequate protection against damage in transit is to be used to avoid damage claims because of damage due to faulty packaging.
(4) The goods must be returned as an insured package to us and you shall keep a mailing receipt. We will refund the postage costs on request also in advance.
(5) We ask for an announcement of a return by phone 040-85157163 or by email at We also ask for the waiver of a non-free return.
(6) The in paragraphs (3) to (5) listed procedures are not a prerequisite for the effective exercise of the right of return.

§ 4 Payment and Retention of Title

(1) The invoice amount is paid immediately according to the method of payment chosen for the order. Only the payment terms offered under the order are accepted.
(2) For payment by bank transfer or direct debit, the goods are usually shipped within two business days after payment completion or value position in the account of the Hebsacker Verlag. When paying by cash on delivery a shipment is usually made within two business days after receiving the order.
(3) The delivered goods remain until full payment the property of the Hebsacker Verlag.

§ 5 Offsetting and Retention

(1) The customer only has a right of set-off if its counterclaims have been legally established or recognized by the Hebsacker Verlag in writing.
(2) To exercise a lien, the customer is entitled to do so insofar as his counterclaim is based on the same contractual relationship.

§ 6 Warranty for Defects

(1) If the customer can prove the Hebsacker Verlag defects in the delivered goods, the Hebsacker Verlag will provide within a reasonable time either for replacement or elimination. If this fails, the customer has the option between the right to cancel the purchase or adequate reduction of the purchase price.
(2) In case of replacement, the cost of returning the defective goods will be refunded (letter, book post or DHL package) to the customer or there will be a retraction causes (DPD). In unfree return the additional costs involved shall be borne by the purchaser.

§ 7 Liability

(1) The Hebsacker Verlag is liable for any damage caused by violation of material contractual obligations or in the absence of warranted characteristics. In addition, the Hebsacker Verlag shall be liable irrespective of the legal reason only for damages arising from injury to life, body or health, according to the Product Liability Act or if the damage was caused by gross negligence or willful misconduct by the Hebsacker Verlag or one of his assistants. The Hebsacker Verlag is liable in the event of a slightly negligent breach of a material, contractual duty only up to typically foreseeable damages usually not exceeding the purchase price of the ordered goods. Liability for all damages caused by slight negligence is limited to damage to the goods ordered.

§ 8 Privacy

(1) By placing your order, you agree that the Hebsacker Verlag stores and uses your personal data in machine-readable form and processes for execution of the existing contract. The purpose include the product delivery and invoice processing. Disclosure to third parties outside that purpose will not take place.

§ 9 Any other Business

(1) Place of fulfilment is Hamburg.
(2) German law applies, even if the order is from abroad or delivered abroad. Compared to a consumer, this choice applies only to the extent, to be characterized as required by legal provisions is not restricted of the country in which he is domiciled or habitually resident.
(3) For merchants Hamburg is place of jurisdiction for all claims in connection with the order. For non-traders Hamburg is the place of jurisdiction if they have no general place of jurisdiction in Germany.
(4) If any provision of these Terms is invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision a valid condition shall be deemed agreed which resembles the willed by the parties closest.

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